Each channel account connected to EasyChannel has its own inventory sync settings. They decide whether price and stock changes in your catalog are sent to that channel, and whether orders from it update your stock.
In this article:
Where are the inventory sync settings?
Open Product Catalog, then Inventory Management > Inventory Management.
Click Inventory Sync Setting by Channel at the top right.
The window lists every channel account with its Inventory Sync status, ON or OFF.
Click Edit Settings on the account you want to change.
What do the three settings do?
The settings page for the account has three sections. Each has a Don't update and an Update option. Choose one in each and click Save.
Setting | When Update is chosen |
Price Sync | When a product's price changes in your catalog (by CSV upload or by hand), the price is updated on the channel's linked listings. |
Inventory Updates from Products Changes | When a quantity changes in Inventory Management (by CSV upload, bulk action, manual entry or a received order), the quantity is updated on the channel. |
Inventory Updates from Received Orders | When an order from this channel is imported into EasyChannel, the product quantity in EasyChannel is updated. |
⭐ After you turn on Inventory Updates from Products Changes, EasyChannel does not send quantities until the next change, by CSV upload, bulk action, manual entry or a received order.
For prices, the page also notes that the rules in your mapping templates can change the price sent, for example to decrease, increase or round it, or end it in .99.
Where do I see which channels a product syncs to?
Click the pencil on the product's row in Inventory Management. Inventory-Synced Channels at the top of the window lists them, or says “No selling channels are synced”. The gear next to it opens the inventory sync settings.
Which other features affect inventory?
How to Use Up to Quantity (Max Quantity) in EasyChannel: cap the quantity a channel shows.
Bundles and Kits: build a product from other products.
How to Update Inventory in Bulk Using a CSV File in Easychannel: update quantities from a file.
How to Add or Edit Product Inventory in EasyChannel: change stock by hand or in bulk.
FAQ
My channel's quantity didn't change after I edited stock. Why?
Check that Inventory Updates from Products Changes is set to Update for that channel account, and that the listing is linked to your catalog. See Linked/Unlinked Listings.
Do changes made on the channel come back to EasyChannel?
These settings cover changes made in EasyChannel and orders received from the channel.