Each connected store has its own settings in EasyChannel. Open your profile menu, choose Integrations, click the store's card, and click Settings on the account's row. There you decide three things: whether price changes in your catalog update the store, whether quantity changes update the store, and whether orders from the store update your EasyChannel stock. On the eBay and Amazon accounts pages, the same row also has buttons to renew, resync or remove the account.
In this article:
Where are a store's settings in EasyChannel?
Click your profile picture at the bottom of the left menu and choose Integrations.
Click the card of the store, for example eBay.
On the accounts page, find the account's row and click Settings in the Channel Settings column.
The window that opens is named after the store, for example “eBay integrations settings for” followed by the account. Make your choices and click Save.
Price Sync: should a price change in my catalog update the store?
This setting applies when a product's price changes in EasyChannel's catalog, by CSV upload or by hand, and the product is linked to a listing on that store. Choose:
Don't update the products price on the store, or
Update the products price on the store.
The window adds a tip: you can adjust the price per store with the rules in your mapping templates, to “decrease, increase, round, and change the ending to .99”.
Inventory updates from product changes
This setting applies when a product's quantity changes in EasyChannel inventory management, “either through CSV upload, bulk action, manual entry or order received”. Choose Don't update the products quantity or Update the products quantity on the store.
⭐ When you switch this on, EasyChannel does not push quantities straight away: “EasyChannel won't update your products quantity until further action is taken”, meaning the next CSV upload, bulk action, manual entry or order.
Inventory updates from received orders
This setting applies when an order arrives from the store and is imported into EasyChannel. Choose Don't update the product quantity on EasyChannel. or Update the product quantity on EasyChannel.
How do I renew, resync or remove a store account?
On the eBay and Amazon accounts pages, the Actions column of each account's row has these buttons; hover one to read what it does:
Button | What it does |
Renew Token | Seen on rows whose Token Status is Invalid: “Renew token now to avoid service interruption”. |
Resync (circular arrows) | “Resync account connection, or refresh token”. |
Remove (trash can) | “Remove Account from EasyChannel”. |
Add marketplace (Amazon only) | “Add another Amazon marketplace for the same account”. |
FAQ
Where are the eBay Suite and MultiChannel Suite toggles?
They are not in the store's Settings window any more. Its sync choices today are Price Sync and the two inventory settings described above.
Does a price change in my catalog update eBay or Amazon?
That is what the Price Sync setting decides: with Update the products price, a price change in your catalog updates products linked to listings on that store; with Don't update the products price, it does not.
Does a sale on one store lower my stock in EasyChannel?
If you choose Update the product quantity on EasyChannel. under Inventory Updates from Received Orders for that store.
What should I do when Token Status says Invalid?
Click Renew Token on that row. Its tooltip reads “Renew token now to avoid service interruption”.