Column

What it shows

Date

When the channel rejected the product.

Internal Error IDs

The error ID and the product's EasyChannel catalog ID. Share them with support if you contact us.

Account

The store you published to and a link to the mapping template that was used.

SKU

The product's SKU.

Error

The channel's message. Click Show More to read all of it.

Error

What to do

120
eBay needs information about your business before they will allow publishing this listing.

Log into Seller Hub and check your Overview page for red notification text, or look for messages from eBay in your inbox. eBay will inform you what they need you to do.

121
eBay is requiring that you make a payment or set up payment settings before publishing or editing this item.

Log into eBay Seller Hub and navigate to Payments. Provide eBay payment details to charge you for listing, promotion, and final value fees.

640
eBay is requiring you make a payment before editing or listing items.

Log into eBay Seller Hub, navigate to Payments, and provide payment details to keep your eBay fee balance current.

287
Your seller account may be limited on the eBay site you are publishing to.

Log in to Seller Hub for the eBay site you list on (US, UK, AU and so on) and look for red messages asking for information. With a low seller level, eBay may only let you list Auctions until it goes up.

841
The current eBay account you're using is suspended. Actions cannot be taken on this account.

Manage a different account, or contact eBay to resolve the suspended account.

21829
eBay is rejecting the payment setup for this listing because of a payment or account limitation on your eBay account.

Check Seller Hub for red warning messages and your eBay Messages for account notices. Contact eBay to resolve them.

21919188
eBay limits the number of stock each eBay account can list, and value of total sellable inventory. Check your eBay Seller Hub Overview to view the current selling limits.

Show a lower quantity on eBay than your real total inventory, so you can list more items. Or, ask eBay to raise your selling limits.

21920272
eBay needs you to raise your Feedback Score to list this item.

Publish listings as Auctions until you've raised your eBay Feedback Score.

Error

What to do

715
eBay is not accepting the Weight Minor value for Package Weight.

1) Check you use the right measurement system (metric or imperial). 2) Use a value in the range eBay shows in the error. 3) If you import with CSV, use only numbers in the cell.

12519
eBay is rejecting the selected Shipping Service for the Shipping Policy

Apply a Shipping Policy to the listing that includes a suitable Shipping Service.

19011
The listing is missing a Shipping Policy or needs shipping details with correct information.

Add a Shipping Policy to the listing with valid shipping details for the item and shipping package.

21916389
eBay requires a listing's shipping settings and policies to include a handling time, but this listing does not include a handling time.

Ensure your Shipping Policy includes a handling time (time until dispatch/shipped)

21917327
The listing is missing a Shipping Policy, or eBay is rejecting the current Shipping Policy.

Re-select or edit the Shipping Policy. If you import with CSV, check that the shipping policy IDs are correct and belong to the right eBay site.

21919152
The listing is missing a Shipping Policy.

Re-select or edit the Shipping Policy. If you import with CSV, check that the shipping policy IDs are correct and belong to the right eBay site.

Error

What to do

37
The value for the field (shown in the eBay error) is missing or not formatted correctly. Common listing data this error includes are <Item.Country> <Item.ShippingDetails> <Item.PictureDetails.____>

Ensure the value is entered and formatted correctly. Take note of other settings that may rely on or conflict with the value you enter.

71
The listing details are missing a Location for the item (where the item ships from).

Set the item location (Country, City, Region and Postal Code) in your eBay mapping template. If you ship from several warehouses, use the main one.

560
eBay is requiring that the measurement system for the shipping package (metric or imperial) matches the eBay Site country.

Make sure the package measurement system matches the eBay site's country.

717
1) The listing is missing a package weight or 2) eBay is rejecting the package weight value.

Check Package Weight values for any mistakes (If you import with CSV, ensure the Weight values only include numbers, no decimals)

737, 17103, 17807
eBay is rejecting the item location's postal code.

Check the postal code format and ensure it matches other location data.

10081
eBay is rejecting the "Package Type" for the listing.

eBay restricts which packages can be used for some eBay categories and Shipping Services. If in Australia, "Mailing Boxes" may be accepted for most categories. For other eBay Sites (US, CA, UK, etc.), "Package/thick envelope" may work in most cases.

17804
eBay does not recognize the zip/ postal code for the Item Location.

Ensure the zip code format is correct. If you import with CSV, ensure there are no spaces or special characters in your CSV.

17805
eBay will only allow numbers for the items location's postal code.

Ensure the postal code includes only numbers.

17806
The postal code is incomplete or not properly formatted.

Ensure the postal code is correct and formatted accordingly.

219021
The Shipping Service selected does not support the weight set for the package.

Choose a different Shipping Service to support the package weight.

219022
The package size is too large for the courier's shipping service.

Decrease the size of your packaging, or select a Shipping Policy with a different shipping service.

219144
The package size is too small for the courier's shipping service.

Increase the size of your packaging or select a Shipping Policy with a different shipping service.

21915469
The Shipping Policy is either missing a Shipping Service, or the current Shipping Service is rejected due to other listing details.

Apply a Shipping Policy to the listing that includes a suitable Shipping Service.

21916496
The Item Location is not the same as the eBay Site (US, UK, AU, etc.), so eBay cannot calculate shipping for this item.

Create or edit a Shipping Policy to use Flat-Rate shipping for the item.

21917177
eBay is rejecting the package dimension settings.

Ensure the correct values are used for packing dimensions. (If you import with CSV, ensure the package dimensions include only numbers, no spaces or letters)

Error

What to do

354, 2191086
The payment settings do not include a way for the buyer to pay.

Create a Payment Policy and select it for the listing.

12316
You have allowed buyers to make a deposit payment, but the deposit amount is not set.

Ensure you have entered a deposit amount in the deposit payment settings.

21916250
The listing is missing Return settings, or eBay is rejecting the current Return Policy. (eBay requires particular Return settings for some categories and products)

Re-select or edit the current return policy, or choose a different policy that favors the buyer more. (If you import with CSV, ensure the Return policy IDs are correct and are for the correct eBay Site)

21916263
The eBay category or product requires immediate payment.

Choose a Payment Policy that requires immediate payment.

21916281
For this eBay Category or product, you must accept digital payments.

Change the Payment Policy to include a way for the buyer to pay instantly.

21916328
eBay is rejecting the current Return Policy. (eBay requires particular Return settings for some categories and products)

Re-select, edit, or choose a different Return Policy that favors the buyer more. (If you import with CSV, ensure the Return policy IDs are correct and are for the correct eBay Site)

21917141
If you list an Auction with payment settings requiring the buyer to pay immediately, eBay requires a Buy It Now price.

Add a Buy It Now price to the listing, or turn off immediate pay.

21917328
eBay may be restricting which payment methods this listing can use, or the Policy ID used in a CSV import file is not valid.

Ensure an appropriate payment policy is selected for the listing. (If importing items via CSV, ensure only numbers are used for the Policy ID, no spaces)

21917329
The listing is missing Return settings, or eBay is rejecting the current Return Policy. (eBay requires particular Return settings for some categories and products)

If importing items with CSV, ensure the Return policy IDs are correct and are for the correct eBay Site; or Reselect a Return Policy for the listing.

21919151
eBay is rejecting one of the payment methods in your Payment Policy. Payment methods may be restricted for some categories or products.

Change the Payment Policy to include suitable payment options for the item.

21919153
A Payment Policy is missing for this listing.

Select a payment policy for the listing.

21919154
The listing is missing Return settings.

Create or select a Return Policy for the item. (If you import with CSV, ensure the Return policy IDs are correct and are for the correct eBay Site)

21919177
eBay does not allow immediate payments for listings with "local pickup" as a delivery option.

Change the Payment Policy to cash on pickup.

Error

What to do

22003
The Best Offer "Decline" price is greater than or equal to the listing price.

Ensure the Best Offer "Decline" price is less than "Accept" price.

21916783
The Auction's Buy It Now price is too low in comparison to the starting price.

Increase the Buy It Now price to at least 30% more than the Starting price

10065
eBay will not allow you to change the currency if the item has been published.

End the listing, change the currency, and publish the product again from the Product Catalog.

21919008
A discount promotion is being applied to the listing, but the listing is an Auction, which cannot accept discounts.

Refrain from applying discounted pricing to this listing Or relist the item as a Fixed Price listing.

21916605
The Quantity is greater than one, but the listing is either an Auction, or in a special eBay category that only allows one quantity per listing.

Change the listing quantity to one.

20006
The value for Best Offer "Accept" Price is not a valid integer or decimal, or the value is too low for sales to cover eBay fees.

Check the Best Offer Accept Price for any pricing issues. If you import with CSV, ensure the cells do not contain symbols, only decimals if needed.

23004
The Best Offer "Accept" price is greater than the listing price.

Make sure the Best Offer "Accept" price is lower than the listing price.

190
The Auction's Reserve Price is greater than the Buy It Now price.

Ensure the Buy It Now price is equal or greater than the Reserve price.

195
The Auction's Buy It Now price is less than or equal to the Starting price.

Decrease the Starting price to less than the Buy It Now Price Or, Increase the Buy It Now price to be greater than the Starting Price

22005
The value for Best Offer "Decline" Price is not a valid integer or decimal, or a value greater than it is too low for sales to cover eBay fees.

Check the Best Offer Decline Price for any pricing issues. If you import with CSV, ensure the cells do not contain symbols, only decimals if needed.

23005, 21919263
The eBay Best Offer "Decline" price is greater than the "Accept" price.

Ensure the Best Offer "Decline" price is less than "Accept" price.

73
The value for Price is not a valid integer or decimal, or the value is too low.

Check the Price for any pricing issues. If you import with CSV, ensure the cells do not contain symbols, only decimals if needed.

515
The value for Quantity is not a valid number, or the value is set to zero.

1) Increase the Quantity to at least a value of one. (

81
The Auction's Reserve price is less than the Starting price.

Increase the Reserve price to more than the Start Price Or, decrease the Start price to less than the Reserve price.

Error

What to do

17
The item is either deleted from eBay's system or you are accessing the item from a different eBay account.

A deleted listing can't be recovered. Otherwise, check that the right eBay account is selected at the top of the Listings page and try again.

106
eBay requires a description for each listing, however this listing is missing description content.

Enter text in the description field.

21916930
eBay will not allow you to change the condition on this listing from now on.

To change the condition, end the item and relist it.

21917122
There are multiple possible causes to this error. 1) The eBay category does not accept Car Compatibility lists 2) The item is synced with an eBay Catalog Product; but changes have been made to that product on eBay's end. (The EPID [eBay Product ID] for the listing needs to be updated. 3) eBay does not recognise some of the vehicles that were added. 4) eBay's system is having issues or undergoing updates.

1) Change the eBay Category. 2) Reconnect the listing with a product on eBay. 3) If copying compatibility lists from other listings, try copying from a different listing. 4) Wait 24-48 hours and try again. If the issue is persistent, let our support team know and we will contact eBay for a solution.

21919301
eBay recognizes the item, or the eBay category requires you enter a UPC for the listing.

Enter a valid UPC or use "Does not apply"

21919302
eBay recognizes the item and requires a different EAN than the one set for the listing, or the EAN contains an invalid character.

Ensure you are using the correct EAN, or remove the EAN, or use "Does not apply" as the value.

21919303
The eBay Category or Product requires a particular Item Specific, but your listing does not include info for it.

Add a value for the Item Specific eBay needs. If there is no answer, enter "Does Not Apply"

21919308
The Item Specific in question has a maximum limit of 65 characters and the data entered exceeds this amount.

Shorten the text used for this Item Specific value.

21919309
eBay is restricting how many values you can enter for this Item Specific, based on the category or the product.

1) Enter only one value for the Item Specific. And/or 2) Create a custom Item Specific with different spelling.

21919312
The eBay category or product restricts the format you can use for the Item Specifics value.

Ensure the Item Specific value only uses the characters or format recommended by eBay in the error message.

21919325
The eBay category restricts what is allowed in a particular Item Specific detail. Update or remove this info from the listing.

Correct any mistakes in the item specific/detail, or use "does not apply."

21919326
The category or product requires a known UPC if used, but eBay does not recognize the UPC.

Ensure the UPC is correct, or leave the value blank. Alternatively, if you need to use the value for SEO, create a custom item specific, called "Original UPC" or something similar.

Error

What to do

21916591
The listing's variations on eBay are different from the variations EasyChannel has for it.

Wait for EasyChannel to sync the listing from eBay, then try again.

942
The Quantity of all variations is zero, and eBay requires at least a quantity of one to publish the listing.

1) Increase a Variation Quantity to at least a value of one. (

21916582
Multiple variations include the same selectable option. Variation 1 Colour: "Grey" Variation 2 Colour: "grey"

Ensure the variation Item Specifics values (variation options) are unique (NOT case-sensitive). Variation 1 Colour: "Dark Grey" Variation 2 Colour: "Grey"

21916585
1) Multiple variations use the same SKU, or 2) the main listing's SKU is the same as a variation SKU.

Ensure that each SKU for the listing is unique.

21916704
One or more variations include the same options. 1) "size: small" 2) "size: small"

Delete the duplicate variation, or change the option value. 1) "size: small" 2) "size: extra-small"

21916635
You are relisting an item with variations, but the original listing was not a variation listing. eBay only allows relisting variation listings and single-item listings separately.

End the listing, add the variations to the product in your catalog, and publish it again from the Product Catalog.

21920061
One of the variation specific names (such as color, size, etc.) is also a required Item Specific for the main listing. The eBay category requires a "Color" Item Specific, and you also use "Color" as a variation specific.

Change the spelling of the variation specific. Instead of "Color" for variation specifics, one may use "Product Color" or something similar.

21916587
At least one variation is missing a value for an option, for example Size: "XS", "M" and an empty third size.

Make sure every variation has a value for each option.

21916663
The listing includes variations, but the listing type is not Fixed Price (Buy It Now).

Use Fixed Price for a listing with variations. To sell variations as Auctions, list each one as its own single-item listing.

21916672
eBay is blocking the word you are using for a Variation Name. Words such as "Quantity," "Price," and other essential eBay listing fields cannot be used. Variation Color: Blue Quantity: 3

Change the variation name so it does not match eBay's listing fields. Variation Color: Blue "Included Quantity": 3

21916664
You are editing or relisting a single-item listing with variations, or EasyChannel does not have the listing's latest variation data.

1) To add variations to a single-item listing, end it and publish the product again with its variations. 2) Otherwise, wait for EasyChannel to sync the listing from eBay and try again.

21916583
You are relisting or editing a variation listing and have removed the variations. eBay cannot list a variation listing as a single item.

End the listing, make the change on the product, and publish it again from the Product Catalog.

21916638
The Variation Photos are assigned to a Variation Option that no longer exists. You uploaded variation photos for "Color," but then removed "Color" as an option.

Upload the Variation Photos for a new Variation Option. Or, add the missing Variation Option to the variations.

21916639
Variation images are for a previous variations specific, not the current variation specifics. You previously uploaded images for "Colors" variations, but then changed "Colors" to another value, such as "Color Options." The images are still assigned to "Colors," instead of using the new variation specific name.

Re-upload the variation photos to the correct variation specific.

21916626
An Item Specific is used for Variations and the Primary/Main listing eBay will only allow the Item Specific for one or the other. Variations have a "Color" Item Specific as an option ( e.g., Color: Blue, Color: Green ). But, the main listing also has a "Color" Item Specific ( e.g., Color: Blue and Green )

Remove or change the Item Specific value from the Primary listing details. Instead of using "Color" in the Primary listing details, create a Custom Item Specific for "Color Options" or "Colors"

Error

What to do

20004
New images were uploaded with current eBay images, and eBay's API cannot add them without previous eBay image hosting.

Delete all the photos on the listing and upload them again.

21919136
The listing does not include any Product Photos. eBay requires a listing have at least one image.

Add at least one Product Photo to the listing.

21919137
One or more of the product photos are too small.

Upload images that are least 500px wide, or at least 500px tall.

10082
The main product photo is uploaded using an external URL, but eBay cannot read the name of file.

Remove images and re-upload with the correct image URL format.

10125
A product photo is uploaded using an external URL, but eBay cannot read the name of file.

Remove images and re-upload with the correct image URL format.

21920299
VideoID(s) are not owned by the seller account.

Make sure the right eBay account is selected at the top of the Listings page.

10115
There are more than 12 images for the listing or for a variation.

Ensure the listing has no more than 12 images and a maximum of 12 images per variation.

Error

What to do

89
The listing's category does not allow Auctions or items with an inventory.

Ensure the listing is not an Auction and the Quantity equals only one. Or select another category if applicable.

94
The eBay Site (US, UK, AU, etc.) cannot be changed if the listing is active.

End and re-list the item with a different eBay Site.

95
The currency set for the listing is not the eBay Site's currency. The listing's currency is set to US Dollars, but the eBay Site is set to Australia

Ensure the eBay Site and Currency settings match.

107
Usually, this means the category and the eBay Site do not match.

Check which eBay Site is set for the listing and ensure you are using a category for that site.

191
eBay.de does not support Buy It Now for Auctions, but the listing is set to use Buy It Now

Remove Buy It Now from the listing, or change the listing type to a Fixed Price item.

197
The listing uses the same category for the first and second category options.

Ensure different eBay categories are selected for each category option.

202
eBay does not allow listing in multiple categories if an Automotive category is selected.

Use only one category.

21916564
The listing's category does not allow variation listings.

Change the category or create multiple single-item listings.

21916883
Various eBay Categories require particular condition settings, and the current Item Condition does not match the eBay Category. This can happen if you change the category after setting a condition, or importing with incorrect data.

Re-select the Item Condition to choose an allowed setting.

Error

What to do

5
The item description text was not processed properly.

Contact EasyChannel support with the error details.

83
A "listing duration" value has been set, but the item is a "Fixed Price" listing. eBay only accepts a value for "duration" if the listing is an Auction.

Remove the duration, or switch the listing to Auction if you want one. If you import with CSV, delete the Duration column and import again.

196
eBay may have deleted the ended listing, or the listing was relisted and EasyChannel does not have the new data yet.

If eBay deleted the listing, publish the product again from the Product Catalog. Otherwise, wait for EasyChannel to sync the listing from eBay and try again.

290
You are working on a listing while a different eBay account is selected.

Refresh the page and choose the right eBay account in the box at the top of the Listings page. Then edit the listing again.

291
eBay is blocking you from editing Ended listing data.

Relist the item to edit it, or publish the product again from the Product Catalog.

500
The date to publish the listing is in the past.

Change the Schedule date to a day in the future.

10007
eBay's system hit a snag, or there was a connection issue.

Wait a few minutes and try again.

10009
The listing's currency field is blank and eBay needs the currency value to publish the listing.

If you import with CSV, check that the Currency column has a value. Otherwise, contact EasyChannel support.

10073
The eBay description has too much content. With HTML code formatting included, eBay will allow up to 10,000 characters in a listing description.

If using eBay listing design templates, try removing elements in the design. Check for broken template code or duplication issues that cause extra content to appear. If not using listing design templates, try removing formatting from the text.

10090
eBay may have had a temporary issue.

Try publishing again after a few minutes.

10097
A Personal Offer or Live Auction listing is being edited or relisted, but eBay is blocking this action.

eBay will not allow relisting or editing Personal Offers or Live Auctions. You will need to end and recreate the listing.

21359
eBay's API was waiting too long, and nothing happened.

Try again in a few minutes.

21916803
eBay's system hit a snag.

Try again in a few minutes.

21916984, 21917053
The connection between EasyChannel and your eBay account is no longer valid. The eBay token expires if it is not renewed.

Renew the eBay connection in Integrations. See How to Connect Your Stores to EasyChannel.

21919062
eBay has hit a snag.

Wait a few minutes and try again.

21919474
The listing was created in a format EasyChannel can't edit.

Edit the listing with the tool that created it, or on eBay.

Error

What to do

240
1) The title, description or design template contains content eBay doesn't allow, such as an address, email, website or phone number. 2) Or eBay has limited your account.

Click Show More to read the full message. If it names blocked content, remove it and publish again. If it says your account is limited, see When the problem is your eBay account.

353
Your item description contains HTML <script> code, or the HTML elements include JavaScript code.

Examine the description code or any listing templates and remove the JavaScript content.

10027
Auctions ending in 12 hours or with bids must keep the current private listing status.

End the Auction and relist with the correct setting.

21916796
A product photo was removed or edited, but eBay is temporarily blocking this action. The changes are blocked to protect buyers who have purchased or are actively considering purchasing your item.

Check if the item has any open Best Offers, which will need to be approved or denied before this error is resolved. Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. Try again in a day or two and check if eBay has lifted the restriction.

21916805
The Auction you are editing as a bid from a buyer, so eBay will not allow updating images for the buyer's protection.

Either disregard the image update or cancel the Auction and relist with updated photos.

21916923
Either 1) The listing has too many photos to add more, or 2) A product photo was removed or edited, but eBay temporarily blocked this action to protect buyers who are actively engaged in purchasing your item (or to prevent changes from occurring immediately before the listing ends).

Remove extra photos if needed, or check if the item has any open Best Offers, which must be approved or denied before this error is resolved. Otherwise, eBay may be protecting a recent buyer or shopper who has the item in their shopping cart. Try again in a day or two and check if eBay has lifted the restriction.

21919067
eBay found another listing on your account with the same title or critical listing details, so eBay is blocking you from publishing the item.

Consider revising the title and ensuring the listing is unique from the listing that eBay noted in the error message.

21919451
eBay has restricted the listing and is not allowing changes at this time.

Contact eBay or relist the item if acceptable.